Microsoft Dynamics CRM

Maximising your benefits from Dynamics CRM deployment

Microsoft Dynamics CRM provides an end-to-end customer engagement and management solution across all main business areas:

Marketing

Help your Marketing team with the accurate planning and design of campaigns – and keeping the campaigns within budget. Dynamics CRM also offers the ability to monitor and manage leads and customer information as well as automate and manage your marketing workflows, making these as efficient and effective as possible. Tracking of customer communication, campaign effectiveness and the ability to report on these gives you the best opportunity to increase revenues.

Sales

In today’s dynamic marketplace, customers are better informed – and may be making buying decisions before you even engage with them. Sales teams must adapt to the new customer journey – building deeper relationships with customers and personalising every interaction.

Decisions need to be made quickly and be supported by the relevant information – which is where Dynamics CRM is very powerful. Access to Dynamics CRM can be via multiple options: PC, tablet or smartphone; this ensures that your sales team always has the critical information available to them, online or offline.

Customer Services

A poor customer experience can lead to disastrous consequences in today’s always connected world and its social media platforms. Giving your customer service team access to a complete service management tool which enables them to proactively deal with customers and quickly respond to and resolve issues is invaluable.

Through trend analysis using your information from the Dynamics CRM solution, you can build better and more meaningful relationships with your customers.

Business Intelligence

Dynamics CRM also provides the infrastructure for powerful reporting, dashboard and Business Intelligence. The benefits of these information resources include:

  • Real-time information that quickly shows you key performance data.
  • These Key Performance Indicators enable informed & better decision-making at all levels
  • Ability to create & use meaningful dashboards tailored to each user’s needs
  • Tracking of key performance metrics against targets improves management quality

Social Engagement

In today’s world, ignoring social media in many industries could be catastrophic. There are many millions of people that use social media like Twitter, Facebook, LinkedIn, YouTube and others – and this influence will increase dramatically as more and more “millenials” join the workforce.

Microsoft Social Engagement puts powerful social tools in the hands of your sales, marketing, and service teams. Watch this video to learn about our social CRM capabilities.

 

Arrange an initial session with our CRM Team today – it’ll cost you nothing but a couple of hours of your time. Call 08456 44 79 49 or complete the form below: