Managed IT Services

LeadingCare is our primary managed IT support service, designed to ensure your everyday information technology is running smoothly and efficiently. Cost-effective and tailored to the needs of your business, LeadingCare will save you valuable time and money to focus on core objectives. Above all, it offers complete peace of mind that your IT infrastructure is in good hands.

Through LeadingCare, we deliver tailored technical advice and IT support with the following core services:

Integrated Helpdesk

Our helpdesk listens to you, understands your business needs, owns your problem and advises you in a jargon-free and friendly manner. Run by a qualified team of engineers at our HQ in Surrey, we can supply the technical expertise and tools quickly and efficiently to track your issues until they’re resolved. Whatever your needs, our tailored and personal approach ensures 100% peace of mind, and gets a fix in place rapidly to prevent and reduce downtime.

 

Pre-emptive Monitoring

We offer continuous monitoring of the key elements of your IT infrastructure to ensure any problems that arise don’t become a crises. We comprehensively assess servers, workstations and network devices, as well as operational tasks such as backup and desktop security. This is to ensure any downtime is avoided and your business can continue operating to its highest potential.

Proactive Maintenance

Our engineers are trained and certified to support multiple operating systems including Windows, Apple and Linux. We offer intelligent software security patching and service pack installation together with regular desktop clean-ups of temporary files. Through our proactive IT maintenance service, you can rest assured your applications and systems are consistently performing in terms of usability and efficiency.

Comprehensive Service Management

Our remote management and monitoring platform means we can tackle problems as they arise 24/7; without the need to get onto your premises. We work to your governance and policies so that you’re always in control of the services you receive. LeadingCare includes customisable management reporting and a secure client portal as standard.

Contact us today to find out more about this service and how we support your business. 

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